Our Product
Amplify Insights turns public online reviews into real-time business intelligence. From sentiment trends to performance benchmarks, our platform helps multi-location brands monitor, compare, and act on guest feedback with speed and precision.
Unified Dashboard
Monitor reviews, benchmark competitors, and track key metrics like ratings, review volume, response rates, CSAT, and NPS across all your locations. Filter by region, brand, or user access level to keep every team aligned in one place.
Instant Insights
Get real-time sentiment breakdowns, keyword trends, and issue alerts powered by AI. Amplify helps you detect patterns, identify root causes, and take action quickly where it matters most.
Core Features
Amplify Insights delivers a full suite of tools to help you uncover growth opportunities, outperform competitors, and improve the customer experience across every location.
AI Chat Feature *NEW*
Ask natural language questions like “Where are response rates dropping?” or “What are guests saying about our Toronto staff?” and get instant answers based on live review data. No manual digging or reporting required.
Review Management
Centralize and respond to customer feedback across all locations with ease. Maintain consistent engagement, detect issues early, and protect your brand reputation using AI-generated review responses and smart user permissions.
Competitive Analysis
Benchmark your performance against competitors or across your own portfolio. Compare scores, ratings, and trends to identify leaders, spot underperformers, and guide operational improvements.
Location Analytics
Dive into location-level data to understand what's driving guest sentiment. Detect patterns in reviews, highlight anomalies, and track key metrics like CSAT, NPS, and response time over any time period.
Key Use Cases
From multi-location oversight to in-depth analytics, Amplify Insights ensures you have the right tools to keep customers happy and loyal.
Multi-Location Management
Monitor and respond to guest feedback across all locations in one centralized dashboard. Streamline access for local teams and maintain consistent brand standards with user-specific controls.
Advanced Analytics
Track customer sentiment in real time, uncover service gaps, and measure impact of changes across network. Use data-backed insights to guide decision-making across operations and marketing.
Sentiment & Trend Detection
Surface recurring themes in guest feedback and detect shifts in brand sentiment as they happen. Amplify tags and categorizes reviews automatically, helping resolve issues faster and repeat what works.
Key Target Markets
Amplify Insights is built for businesses where customer feedback drives performance. While we specialize in the following industries, our platform adapts to any service-based brand.
Hospitality
Track guest reviews across hotels or resorts to uncover trends in cleanliness, service, amenities, and check-in experiences. Use insights to improve operations and elevate the guest journey.
Restaurants
Deliver consistent dining experiences by analyzing guest sentiment, spotting service issues, and identifying trends in food quality, wait times, and staff interactions across all locations.
Retail
Monitor customer sentiment across storefronts or regions. Detect feedback trends tied to product availability, staff engagement, or checkout experience, and drive improvements.
Elevate Your Customer Experience
Amplify Insights offers a streamlined, scalable solution for collecting, analyzing, and acting on customer feedback—no additional overhead or external integrations needed.
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